Category: customer services


Building A Story Brand Building A Story Brand
Clarify Your Message So Customers Will Listen
Author: Donald Miller
Publisher: Thomas Nelson Publishers
Format: Paperback
9781400201839, 1400201837
Sales & Marketing


Inspired Inspired
How to Create Tech Products Customers Love
Author: Marty Cagan
Publisher: John Wiley and Sons Inc
Format: Hardback
9781119387503, 1119387507
Research & Development Management , Customer Services , Ownership & Organization Of Enterprises , Information Technology Industries , Technical Design ,


Raving Fans! Raving Fans!
Author: Kenneth Blanchard
Publisher: HarperCollins Publishers
Format: Paperback
9780006530695, 0006530699
Management & Management Techniques , Customer Services ,


Blue Ocean Shift Blue Ocean Shift
Beyond Competing - Proven Steps to Inspire Confidence and Seize New Growth
Author: Renee A. Mauborgne
Publisher: Pan MacMillan
Format: Hardback
9781509832163, 1509832165
Business Strategy , Business Competition , Management & Management Techniques , Management: Leadership & Motivation , Sales & Marketing , Customer Services , Ownership & Organization Of Enterprises ,


This is Service Design Thinking This is Service Design Thinking
Basics, Tools, Cases
Author: Marc Stickdorn
Publisher: John Wiley and Sons Inc
Format: Paperback
9781118156308, 1118156307
Business Strategy , Sales & Marketing , Customer Services , Service Industries ,


The Trusted Advisor The Trusted Advisor
Author: David H. Maister
Publisher: SIMON and SCHUSTER
Format: Paperback
9780743207768, 0743207769
Consultancy & Grants For Businesses , Customer Services ,


Getting Naked Getting Naked
A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty
Author: Patrick M. Lencioni
Publisher: John Wiley and Sons Inc
Format: Hardback
9780787976392, 0787976393
Consultancy & Grants For Businesses , Management & Management Techniques , Customer Services ,


Delivering Happiness Delivering Happiness
A Path to Profits, Passion and Purpose
Author: Tony Hsieh
Publisher: Little Brown and Company
Format: Hardback
9780446563048, 0446563048
Business & Management , Management & Management Techniques , Management: Leadership & Motivation , Customer Services , Retail Sector ,


The Effortless Experience The Effortless Experience
Conquering the New Battleground for Customer Loyalty
Author: Matthew Dixon
Publisher: Penguin Books Ltd
Format: Paperback
9780241003305, 024100330X
Sales & Marketing


The Challenger Customer The Challenger Customer
Selling to the Hidden Influencer Who Can Multiply Your Results
Author: Matthew Dixon
Publisher: Penguin Books Ltd
Format: Paperback
9780241196564, 0241196566
Sales & Marketing , Customer Services ,


Competing Against Luck Competing Against Luck
The Story Of Innovation And Customer Choice
Author: Clayton M. Christensen
Publisher: HarperCollins Publishers Inc
Format: Paperback
9780062565235, 0062565230
Customer Services


The Service Innovation Handbook The Service Innovation Handbook
Action-oriented Creative Thinking Toolkit for Service Organizations
Author: Lucy Kimbell
Publisher: BIS Publishers B.V.
Format: Paperback
9789063693534, 9063693532
Entrepreneurship , International Business , Management & Management Techniques , Customer Services , Service Industries ,


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